Customer Service Advisor I – KPI-Focused Support

Concentrix; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A global customer service provider in Kuala Lumpur is seeking a customer service representative to ensure service delivery meets contractual KPIs. The ideal candidate should have a high school diploma and strong customer service orientation. Responsibilities include resolving inquiries, maintaining customer accounts accurately, and participating in efforts to improve customer satisfaction. Candidates must demonstrate effective communication skills and adaptability in a fast-paced environment. This position offers growth opportunities and is best suited for those who can manage repeated tasks efficiently.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service skills are essential.
• Dependable and detail-oriented with multi-tasking abilities.

Responsibilities

• Ensure service meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements and provide resolutions.
• Listen to customer needs and build rapport.

Skills

Strong customer service orientation

Computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service provider in Kuala Lumpur is seeking a customer service representative to ensure service delivery meets contractual KPIs. The ideal candidate should have a high school diploma and strong customer service orientation. Responsibilities include resolving inquiries, maintaining customer accounts accurately, and participating in efforts to improve customer satisfaction. Candidates must demonstrate effective communication skills and adaptability in a fast-paced environment. This position offers growth opportunities and is best suited for those who can manage repeated tasks efficiently.