Customer Experience Advisor

Concentrix; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A global customer service provider in Kuala Lumpur is seeking a Customer Service Representative. The role requires a Bachelor's degree and offers an opportunity to work in a fast-paced environment, ensuring service quality and customer satisfaction. Candidates should possess strong computer skills, attention to detail, and the ability to communicate effectively. The company values dependability and teamwork, providing an environment that fosters growth and adaptability.

Qualifications

• Three to six months of relevant experience preferred.
• Ability to rotate shifts as needed.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Participate in activities to improve customer satisfaction.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication (written and verbal)

Attention to detail

Multi-tasking skills

Education

Bachelor's Degree

Job description

A global customer service provider in Kuala Lumpur is seeking a Customer Service Representative. The role requires a Bachelor's degree and offers an opportunity to work in a fast-paced environment, ensuring service quality and customer satisfaction. Candidates should possess strong computer skills, attention to detail, and the ability to communicate effectively. The company values dependability and teamwork, providing an environment that fosters growth and adaptability.