Technical Support - Installer

Sonicboom Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Optical Claims

Yearly Performance Bonus

Personal & Career Development

Company Team Building Activities

Job summary

Sonicboom Solutions Sdn Bhd is seeking a Technical Support - Installer to ensure timely delivery of technology products and services. You will manage vendor relations, perform on-site/off-site installation, and respond to support requests via calls, emails or tickets.

Qualifications include a Diploma/Bachelor's in Electronics or equivalent, own transport, willingness to travel, and English proficiency. Medical, dental & optical claims and annual bonuses are provided, with opportunities for

Qualifications

• Possess or currently pursuing a Diploma/Bachelor's Degree in Electronics or equivalent (Fresh graduates welcome to apply).
• Must possess your own transportation (prefer Bike).
• Willingness to learn and travel.
• Able to speak and understand English.
• Able to conduct pre-installation stock checks to ensure availability of required equipment, tools, and materials.
• Able to report shortages, damage, or unavailability of equipment and materials to the Technical Manager and Admin team.
• Ensure all work is carried out in accordance with project requirements, technical specifications, company procedures, quality standards, and safety requirements.
• Medical, Dental & Optical Claims
• Yearly Performance Bonus
• Personal & Career Development Opportunities
• Company Team Building Activities

Responsibilities

• Ensure timely and accurate delivery of technology products and services.
• Manage external vendor relationships and services.
• Complete all assigned tasks within a given time frame, including on-site and off-site mechanical and electrical and software/hardware work.
• Respond quickly to support requests and attend to cases after calls, emails, or instructions are received.
• Explain the cause of problems and the reasons for solutions applied, whether permanent or temporary.
• Work closely with internal technical/software teams or external clients/users to tackle support tasks and resolve problems.
• Record, track, prioritize, and update incident tickets within IT Service Management (ITSM) software to closure.
• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing platforms.
• Perform installation, cabling, configuration, testing, and basic troubleshooting of technical equipment and systems at project sites.
• Conduct on-site system demonstrations and user training for clients and site personnel

Education

Diploma/Bachelor's Degree in Electronics or equivalent

Job description

Technical Support - Installer role involves ensuring timely and accurate delivery of technology products and services. You will manage external vendor relationships, complete assigned tasks within given timeframes including on-site and off-site mechanical, electrical, and software/hardware work. You must be fast responding to support requests and attending to cases after calls, emails, or instructions are received.

Key responsibilities

• Ensure timely and accurate delivery of technology products and services
• Manage external vendor relationships and services
• Complete all assigned tasks within a given time frame, including on-site and off-site mechanical and electrical and software/hardware work
• Respond quickly to support requests and attend to cases after calls, emails, or instructions are received
• Explain the cause of problems and the reasons for solutions applied, whether permanent or temporary
• Work closely with internal technical/software teams or external clients/users to tackle support tasks and resolve problems
• Record, track, prioritize, and update incident tickets within IT Service Management (ITSM) software to closure
• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing platforms
• Perform installation, cabling, configuration, testing, and basic troubleshooting of technical equipment and systems at project sites
• Conduct on-site system demonstrations and user training for clients and site personnel

About you

• Possess or currently pursuing a Diploma/Bachelor's Degree in Electronics or equivalent (Fresh graduates welcome to apply)
• Must possess your own transportation (prefer Bike)
• Willingness to learn and travel
• Able to speak and understand English
• Able to conduct pre-installation stock checks to ensure availability of required equipment, tools, and materials
• Able to report shortages, damage, or unavailability of equipment and materials to the Technical Manager and Admin team
• Ensure all work is carried out in accordance with project requirements, technical specifications, company procedures, quality standards, and safety requirements
• Medical, Dental & Optical Claims
• Yearly Performance Bonus
• Personal & Career Development Opportunities
• Company Team Building Activities

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Technical Support Role?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Information Technology Services 51-100 employees

Since 2017, Sonicboom is the largest cloud-based mobility solution platform providing parking solution with contactless, parking solution with LPR/ANPR, EV charging, public transports and car wash.

Since 2017, Sonicboom is the largest cloud-based mobility solution platform providing parking solution with contactless, parking solution with LPR/ANPR, EV charging, public transports and car wash.

What can I earn as a Technical Support Role