IT Resident Engineer

Valued System Advisor Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 78,000; Full time

Job summary

Valued System Advisor Sdn Bhd in Bayan Lepas, Penang, Malaysia is seeking an IT Resident Engineer to join our IT team. You will install, maintain, troubleshoot, and repair computer systems, hardware, and software while working closely with end-users to ensure optimal performance.

Key responsibilities include desktop and peripheral support, troubleshooting, system updates, on-site and remote assistance, data backup, and network setup.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Fresh graduates are encouraged to apply.
• Experience in IT support or technical support is an added advantage.
• Strong knowledge of Windows operating systems.
• Basic understanding of networking concepts (IP addressing, DNS, DHCP).
• Experience with computer hardware repair and component replacement.
• Familiarity with helpdesk ticketing systems is an added advantage.
• Good problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Willing to travel on short notice
• Willing to work outside normal office hours when required.
• Possess own transport and valid driving license is an added advantage.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and related peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform regular system updates, security patches, and antivirus maintenance.
• Provide on-site and remote technical support to end-users.
• Backup and restore data as needed.
• Assist in setting up and maintaining network infrastructure (LAN/WAN/Wi‑Fi).
• Document technical issues, resolutions, and asset inventory.
• Advise on hardware and software upgrades to improve system performance.

Skills

Windows OS

Troubleshooting

Networking basics

Customer service

On-site support

Remote support

Hardware repair

Documentation

Communication

Education

Diploma or Degree in IT/CS

Tools

Hyper-V

VMware

Microsoft 365

Job description

We are seeking skilled and motivated IT Resident Engineer to join our IT team. The successful candidate will be responsible for installing, maintaining, troubleshooting, and repairing computer systems, hardware, and software. You will work closely with end-users to ensure optimal system performance and minimal downtime.

Key Responsibilities

Install, configure, and maintain desktops, laptops, printers, and related peripherals.

Troubleshoot hardware, software, and network connectivity issues.

Perform regular system updates, security patches, and antivirus maintenance.

Provide on-site and remote technical support to end-users.

Backup and restore data as needed.

Assist in setting up and maintaining network infrastructure (LAN/WAN/Wi‑Fi).

Document technical issues, resolutions, and asset inventory.

Advise on hardware and software upgrades to improve system performance.

Requirements

Diploma or Degree in Information Technology, Computer Science, or related field.

Experience in IT support or technical support is an added advantage.

Fresh graduates are encouraged to apply.

Strong knowledge of Windows operating systems.

Basic understanding of networking concepts (IP addressing, DNS, DHCP).

Experience with computer hardware repair and component replacement.

Familiarity with helpdesk ticketing systems is an added advantage.

Good problem-solving skills and attention to detail.

Strong communication and customer service skills.

Willing to travel within short notice

Willing to work outside normal office hours when required.

Possess own transport and valid driving license is an added advantage.

Remarks:

Flexibility and adaptability to different work environments are essential. Transportation and accommodation arrangements (if applicable) will be discussed during the interview process.

Preferred Skills (Optional)

Experience with Microsoft 365 administration.

Knowledge of TCP/IP networking.

Familiarity with basic cybersecurity practices.

Knowledge of virtualization technologies such as Hyper‑V or VMware.

Experience supporting Active Directory and shared network resources.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Engineer?
• Do you have technical support experience?
• Do you have technical writing experience?
• Do you possess or have access to your own transportation?

VSA is one of the fastest growing system integrators in northern, Malaysia. Established in year 2014 by a group of energetic and IT enthusiasts with huge experiences that cover from business process re-engineered to top-notch IT infrastructure enabling. We serve different clients from SME to large enterprises. No doubt, we are determine to strives to provide the best, quality and value for money as “Customer’s issue is our priority” motto which are always embedded in our core values.

What We Do

We leverages into different technologies turning it into an efficient, effective and value for money solutions. Software and hardware competencies always our primary concern. Let us handle for you!

To timely manage and minimizing your risk, we maximize the best of the best technologies, converge and leverage it across multiple platforms of business needs. This is to ensure you will always have the best in both worlds, “technology valued for money”!

We plan to perfect, do to detail, check and follow up diligently and take whatever action necessarily to ensure continuity of your business grow and technology ever scale.

VSA is one of the fastest growing system integrators in northern, Malaysia. Established in year 2014 by a group of energetic and IT enthusiasts with huge experiences that cover from business process re-engineered to top-notch IT infrastructure enabling. We serve different clients from SME to large enterprises. No doubt, we are determine to strives to provide the best, quality and value for money as “Customer’s issue is our priority” motto which are always embedded in our core values.

What We Do

We leverages into different technologies turning it into an efficient, effective and value for money solutions. Software and hardware competencies always our primary concern. Let us handle for you!

To timely manage and minimizing your risk, we maximize the best of the best technologies, converge and leverage it across multiple platforms of business needs. This is to ensure you will always have the best in both worlds, “technology valued for money”!

We plan to perfect, do to detail, check and follow up diligently and take whatever action necessarily to ensure continuity of your business grow and technology ever scale.

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