Technical Support Engineer

COMPUTER NETWORK TECHNOLOGIES SDN. BHD.; Iskandar Puteri; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Career development

Job summary

COMPUTER NETWORK TECHNOLOGIES SDN. BHD. is seeking a Technical Support Engineer to join our Iskandar Puteri team. You will provide remote IT diagnostics and assist in new setup installations, while maintaining accurate records in our ticketing system.

You will troubleshoot, maintain systems, and collaborate with cross-functional teams to ensure reliability and security. The role requires strong networking knowledge and clear communication with users, with opportunities for professional growth.

Qualifications

• Degree in IT, Computer Science, or related field required.
• 3–5 years of relevant experience.
• Strong networking knowledge: TCP/IP, DNS, DHCP, LAN/WAN, Wi‑Fi, VPN.
• FortiGate firewall experience is a plus.
• Experience administering Microsoft 365 (users, Exchange Online, Teams, SharePoint).
• Experience with Windows Server (AD, GPO, file/print).
• Familiarity with RMM and ticketing systems is a plus.
• Good English communication skills.

Responsibilities

• Provide remote IT diagnostics and first/second-level support.
• Assist in setup, maintenance, and troubleshooting of desktops, printers, and network devices.
• Monitor and report system performance and issues.
• Perform advanced network troubleshooting to resolve connectivity issues.
• Collaborate with project teams to implement network solutions.
• Manage IT assets and keep records updated.
• Document work, test solutions, and close requests.
• Maintain clear communication with users and provide customer-friendly support.
• Handle support requests from initial response to resolution.

Skills

Networking knowledge

TCP/IP/DNS/DHCP

LAN/WAN/Wi-Fi

VPN

Network troubleshooting

English communication

Independent work

Education

Degree in IT/CS or related field

Tools

FortiGate firewall

Microsoft 365 administration

Windows Server administration

RMM tools

Ticketing systems

Job description

Are you a technical support enthusiast looking to join a thriving technology company? We are seeking a Technical Support Engineer to join our team at COMPUTER NETWORK TECHNOLOGIES SDN. BHD. in Iskandar Puteri Johor. You are responsible for providing remote support in IT diagnostics, and new setup installations. Assist in maintaining accurate records through the ticketing system. You’ll handle troubleshooting, maintenance, and collaborate with teams to ensure reliability and compliance. If you're a detail-oriented problem solver with a passion for IT and networks, we’d love to have you on our team.

What you'll be doing

• Assist in daily IT support tasks, and providing technical support to end users (First & Second-Level support), escalating issues when needed.
• Support in the setup, maintenance, and troubleshooting of desktops, printers, and related network devices.
• Assist in monitoring and reporting system performance and issues.
• Perform advanced network troubleshooting to identify, diagnose, and resolve connectivity and system issues.
• Collaborate with project teams to develop and implement network solutions that support business needs.
• Assist in managing IT assets and ensure records are updated.
• Troubleshoot issues systematically, document the work performed, and test solutions before closing a request.
• Maintain good communication with users and provide customer-friendly support.
• Manage support requests from initial response through resolution, keeping customers updated on progress.
• Perform other ad-hoc tasks as assigned by the supervisor.

What we’re looking for

• Candidate must possess at least Degree in IT, Computer Science, or related field.
• Minimum 3-5 years of relevant working experience.
• Good working knowledge of networking, including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, and network troubleshooting.
• Experience with firewall configuration and support is an advantage, especially FortiGate.
• Experience administering Microsoft 365, including user accounts, Exchange Online, Teams, SharePoint, OneDrive, and MFA.
• Experience supporting Windows Server, including Active Directory, Group Policy, file and print services, and user access.
• Familiarity with remote monitoring and management (RMM), remote support tools, and ticketing systems is an advantage.
• Understanding of IT security practices, such as access control, patching, MFA, and safe handling of customer data.
• Able to prioritize requests, meet agreed response times, and accelerate issues when needed.
• Comfortable supporting business customers remotely and communicating clearly with users who may not have a technical background.
• Good written and verbal communication skills in English.
• Motivated to continuously learn and expand your technical expertise.
• Able to work independently while coordinating with the Singapore-based team.

What we offer

• Competitive salary and bonuses
• Medical benefits
• Opportunities for professional development and career advancement

About us

COMPUTER NETWORK TECHNOLOGIES SDN. BHD. is a provider of cutting-edge IT solutions and services. With a strong presence in the Information & Communication Technology industry, we are committed to empowering our clients with innovative technology and exceptional support. Join our dynamic team and be a part of our continued growth and success.