Technical Customer Support I

NCS Global Technology Sdn Bhd; Bayan Lepas; On-site; MYR 31,000 - 36,000; Full time

Job summary

NCS Global Technology Sdn Bhd is seeking a Technical Customer Support I in Bayan Lepas, Malaysia. The role resolves technical issues for customers via email, phone, or chat, requiring foundational technical knowledge and excellent communication.

Training is provided, with shift rotations to cover UK hours and robust CRM documentation of all interactions. Fresh graduates may apply, and a customer-first mindset is essential to build lasting client relationships.

Qualifications

• Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
• Fresh graduates are welcome to apply! (no prior working experience required)
• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.

Responsibilities

• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Skills

Bachelor's degree in related field

Fresh graduates welcome

AI-driven tools

Hardware and software troubleshooting

Strong communication

Time management

Enthusiastic learner

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

The Technical Customer Support I position focuses on resolving technical issues for customers via email, phone, or chat. This role prefers foundational technical knowledge, requires excellent communication skills, and a customer-first mindset to ensure satisfaction and build strong client relationships.

• Salary range: RM2,800 - RM3,250
• Rotational 9 hours & 12 hours shift between Morning, Afternoon, and Night (Majorly Afternoon shift to support UK customers).
• Training will be provided.
• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Key Qualifications & Skills

• Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
• Fresh graduates are welcome to apply! (no prior working experience required)
• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.