JUNIOR TECHNICIAN

CARSOME Sdn Bhd; Ipoh; On-site; MYR 42,000 - 78,000; Full time

Job summary

CARSOME Sdn Bhd is seeking a Technical Support Executive to manage and optimize technical support processes, perform in-depth troubleshooting, and collaborate with the Primary Technical Support team to resolve issues for our customers in Malaysia. The role includes handling calls, reporting to the TSA Manager, and occasional site visits.

The ideal candidate will have strong automotive knowledge, solid analytical and communication skills, and the ability to learn new technologies and repair

Qualifications

• Ability to identify the problem quickly.
• Good knowledge of automotive.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.

Responsibilities

• Follow all Technical Support processes
• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Skills

Automotive knowledge

Analytical skills

Communication skills

Problem identification

Learning ability

Tools

PowerPoint

Word

Excel

Applicant Tracking System (ATS)

Job description

Our growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Your Day to Day

• Follow all Technical Support processes
• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Your Know How

• Ability to identify the problem quickly.
• Good knowledge of automotive
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).

Job Snapshot

Updated Date

07.10.2026

Job ID

J00693

Department

AFTERSALES

Location

Location IC/EC-IPOH, Ipoh, Perak, Malaysia

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.