IT Support Engineer- Malaysia

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd invites a competent IT Support Engineer to join our Kuala Lumpur office. You will provide daily IT support, deploy and configure IT/AV systems, manage Windows and macOS issues, and maintain network devices to ensure stable operations for a multinational team.

You will work with Mandarin and English-speaking stakeholders, promoting AI adoption, and contribute to security, backups, and IT documentation. This is a full-time role in Malaysia.

Qualifications

• Diploma or Bachelor's degree in Information Technology or Computer Science.
• 3+ years IT experience in multinational office environments.
• Strong knowledge of Windows/Mac OS, networking and Active Directory.
• Ability to utilize AI in daily work and promote AI adoption.

Responsibilities

• Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems.
• Troubleshoot Windows and macOS issues; assist users with system problems.
• Maintain network devices (routers, switches, firewalls) and VPN operations.
• Configure and support office equipment (CCTV, printers, access control, projectors).
• Work with security on data backup and recovery for data integrity.
• Perform routine inspection and maintenance of IT equipment.
• Support onboarding and IT training for new employees.
• Handle IT service tickets and resolve issues promptly.
• Manage IT assets and software usage; oversee IT infrastructure upgrades.

Skills

Windows & macOS

Networking

Active Directory

AI in daily work

Microsoft Office

Documentation

English & Mandarin

Education

Diploma or Bachelor's in IT/CS

Tools

AD/DNS/DHCP

Microsoft 365 Admin

Firewall configuration

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.

Key Responsibilities

• 1、Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.
• 2、Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.
• 3、Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).
• 4、Configure and support office equipment such as CCTV systems, printers, door access and projectors.
• 5、Work with the security team with office security，data backup and recovery to ensure data integrity and availability.
• 6、Perform routine inspection and maintenance of IT equipment.
• support onboarding and IT training for new employees.
• 7、Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.
• 8、Manage IT assets, tracking hardware and software usage across the organization.
• 9、Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.
• 10、Perform other tasks assigned by management.

Requirements

• 1、Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.
• 2、Minimum 3 years of IT experience in multinational offices environments.
• 3、Strong knowledge of Windows/Mac OS, networking, and Active Directory.
• 4、Abilities to utilize AI in daily work and promote AI adoption further in the organization
• 5、Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)
• 6、Familiarity with IT service management practices (incident, request, change, asset management)
• 7、Maintaining clear documentation, guidelines, and instructions for IT services and support processes
• 8、Proficiency in Mandarin and fluent English to working with Chinese speaking stakeholders

Nice to Have

• 1、Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal
• 2、Practical experience with L2-L3 switches and firewall configuration

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