IT Support Executive

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD.; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Leave entitlements

Professional development opportunities

Career advancement pathways

Flexible work approach

Work-life balance

Job summary

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is seeking an IT Support Executive in Johor Bahru, Malaysia.

This full-time role focuses on delivering reliable IT support, maintaining IT infrastructure, and ensuring minimal downtime for internal teams and external stakeholders. The ideal candidate will have 1–3 years of IT support experience, strong OS knowledge (Windows/Mac), and experience with ticketing systems. A diploma or degree in IT/CS is preferred, with opportunities for professional development

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1–3 years’ IT support or help desk experience is preferred
• Strong knowledge of Windows and/or Mac operating systems

Responsibilities

• Provide first and second-line technical support to end-users
• Install, configure, and maintain IT equipment
• Manage user accounts, access rights, and security protocols
• Monitor IT infrastructure to identify issues before operations are affected
• Document support tickets and resolutions
• Provide user training on IT systems and software

Skills

Windows OS

Mac OS

Troubleshooting

Communication

Prioritisation

Education

Diploma or Bachelor’s in IT/CS or related field

Tools

Ticketing systems

IT asset management tools

Job description

About the role

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is seeking an IT Support Executive to join our growing technology team in Johor Bahru, Johor. This is a full-time position that plays a crucial role in maintaining the reliability and efficiency of our IT infrastructure. As an IT Support Executive, you will be at the forefront of delivering exceptional technical support to our internal teams and external stakeholders, ensuring minimal downtime and maximum productivity across the organisation. This role is integral to our operations, providing both reactive support and proactive solutions to keep our systems running smoothly.

What you'll be doing

Provide first and second-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently and professionally

Install, configure, and maintain IT equipment including computers, printers, and peripheral devices

Manage user accounts, access rights, and security protocols in accordance with company policies

Monitor and maintain IT infrastructure to identify and resolve potential issues before they impact operations

Document all support tickets and technical issues, maintaining accurate records of resolutions and solutions

Provide user training and guidance on IT systems and software applications

Assist in the implementation and deployment of new IT systems and software updates

Collaborate with other IT team members and departments to resolve complex technical issues

Ensure compliance with information security policies and data protection regulations

Perform routine maintenance tasks such as backups, antivirus updates, and system patches

What we're looking for

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Proven experience in IT support or help desk environment, ideally 1-3 years in a similar role

Strong technical knowledge of Windows and/or Mac operating systems

Proficiency in troubleshooting hardware and software issues

Experience with ticketing systems and IT asset management tools

Understanding of networking fundamentals and basic network troubleshooting

Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users

Problem-solving mindset with strong attention to detail

Ability to prioritise multiple tasks and work efficiently under pressure

Experience with remote support tools and virtual environments would be advantageous

What we offer

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is committed to providing a supportive and rewarding work environment for all employees. We offer competitive remuneration packages commensurate with experience and qualifications. You will have access to professional development opportunities that support your career growth within the IT industry. We foster a collaborative team culture where your contributions are valued and recognised. Our company provides a comprehensive benefits package designed to support your health and wellbeing, including medical coverage and leave entitlements in accordance with Malaysian employment legislation. We believe in work-life balance and provide a flexible approach to support your personal and professional needs. Join a team that invests in your success and provides clear pathways for career advancement within a dynamic and growing organisation.

About us

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is a forward-thinking technology company committed to delivering innovative solutions and exceptional service to our clients. We specialise in providing integrated design and technology services that drive business value for our partners. Our mission is to create sustainable technology solutions whilst maintaining the highest standards of professionalism and integrity. With a talented team of IT professionals, we pride ourselves on our customer-centric approach and our commitment to continuous improvement. We are an organisation that values innovation, collaboration, and excellence, creating an environment where talented individuals can thrive and make meaningful contributions to our collective success.

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Your application will include the following questions

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Information Technology Support Executive?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Which of the following languages are you fluent in?

What can I earn as an Information Technology Support Executive