Technical Support Advisor II

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; In loco; MYR 47.000 - 69.000; Tempo pieno

Descrizione del lavoro

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor II in Technical Support to handle basic to complex product inquiries and help external/internal users resolve issues with hardware, software, and networking.

The role requires strong communication, problem-solving, and a customer-focused approach, with the ability to follow escalation procedures, document cases accurately, and contribute to achieving contract KPIs. Full-time on-site position at MYS Kuala Lumpur Sentral.

Competenze

• High School Diploma and technical certification(s) preferred.
• Relevant technical expertise in hardware, software, networking.
• Strong problem solving and customer service orientation.

Mansioni

• Assist external/internal users; identify, investigate, and provide resolution to user questions and problems.
• Troubleshoot hardware, software, networking issues and other client products.
• Follow escalation path; make outbound follow-up calls as needed.
• Solve unstructured problems requiring conceptual thinking.
• Serve as a resource to other support personnel.
• Ensure services meet contractual KPIs.
• Greet customers professionally; listen and empathize with needs.
• Clarify requirements; probe for understanding.
• Prepare complete and accurate case notes in the tracking system.
• Participate in activities to improve customer satisfaction and business performance.

Conoscenze

Technical support

Hardware

Software

Networking

Customer service

Communication

Formazione

High School Diploma

Technical certification

Descrizione del lavoro

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor II in Technical Support to handle basic to complex product inquiries and help external/internal users resolve issues with hardware, software, and networking.

The role requires strong communication, problem-solving, and a customer-focused approach, with the ability to follow escalation procedures, document cases accurately, and contribute to achieving contract KPIs. Full-time on-site position at MYS Kuala Lumpur Sentral.