Customer Service Advisor I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 31,000 - 49,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound and outbound calls and online inquiries, providing solutions to routine problems.

You will work to meet KPIs and maintain accurate records while ensuring a positive customer experience. The role emphasizes courteous communication, multi-tasking, and empathy to resolve issues efficiently. It requires basic computer skills and the ability to work in a fast-paced environment, with on-site

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and speaking.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve routine problems.
• Meet contractual KPIs and maintain accurate work notes.
• Greet customers professionally and build rapport.
• Document information in call tracking database.
• Suggest additional products and services.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Patience

Problem solving

Flexibility

Education

High school diploma

Tools

Computer literacy

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound and outbound calls and online inquiries, providing solutions to routine problems.

You will work to meet KPIs and maintain accurate records while ensuring a positive customer experience. The role emphasizes courteous communication, multi-tasking, and empathy to resolve issues efficiently. It requires basic computer skills and the ability to work in a fast-paced environment, with on-site