Chat Support Specialist I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Chat Support to handle customer inquiries and provide resolution for routine problems. You will greet customers professionally, document interactions, and utilize available resources to satisfy needs in a timely manner.

The role emphasizes empathy, clear communication, and the ability to work within a fast-paced, target-driven environment, with potential shifts as required by the program.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills; detail-oriented.

Responsibilities

• Handle customer inquiries via phone or chat and resolve routine problems.
• Meet contractual KPIs and ensure quality service delivery.
• Document and retrieve information in call tracking systems.
• Demonstrate empathy and build rapport with customers.
• Offer additional products or services when appropriate.

Skills

Customer service

Communication

Multitasking

Team player

Empathy

Time management

Attention to detail

Education

High school diploma

Tools

CRM software

PC navigation

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Chat Support to handle customer inquiries and provide resolution for routine problems. You will greet customers professionally, document interactions, and utilize available resources to satisfy needs in a timely manner.

The role emphasizes empathy, clear communication, and the ability to work within a fast-paced, target-driven environment, with potential shifts as required by the program.