Thai Tech Support Advisor: Customer Care

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Thai Tech Support to assist customers via calls and online channels, resolving routine product or service questions.

This entry-level role requires a courteous mindset, solid computer skills, and the ability to communicate clearly in Thai and English. You will work to meet KPIs, document interactions, and explore opportunities to offer additional products or services while maintaining a positive

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and basic PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with strong attention to detail.
• Multitask and adapt quickly to changes.
• Patient with customers and maintain a professional tone.
• Willing to rotate shifts as required.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve routine issues.
• Meet contractual KPIs by delivering quality service.
• Clarify requirements, probe for understanding and provide accurate resolutions.
• Greet customers politely and maintain professional tone.
• Maintain knowledge of client products and services.
• Document and update customer accounts accurately.
• Suggest additional products or services when appropriate.
• Refer customers to published materials or senior staff as needed.

Skills

Customer service

Communication

Computer literacy

Multitasking

Team player

Adaptability

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Thai Tech Support to assist customers via calls and online channels, resolving routine product or service questions.

This entry-level role requires a courteous mindset, solid computer skills, and the ability to communicate clearly in Thai and English. You will work to meet KPIs, document interactions, and explore opportunities to offer additional products or services while maintaining a positive