Tech Support Advisor I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I for Technical Support. The role interfaces with customers via inbound/outbound calls or the Internet to deliver service and resolve routine problems for clients’ products or services.

You'll work to meet KPIs, clarify requirements, and demonstrate empathy while building rapport. The position emphasizes teamwork, reliability, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbally.
• Dependable with strong attention to detail.
• Multitasking; flexible to changes in a fast-paced environment.
• Tolerance for repetitive work.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts as needed.
• Location/program may require additional experience/skills.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers politely and professionally according to procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including proper account notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Independent working

Professional tone

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I for Technical Support. The role interfaces with customers via inbound/outbound calls or the Internet to deliver service and resolve routine problems for clients’ products or services.

You'll work to meet KPIs, clarify requirements, and demonstrate empathy while building rapport. The position emphasizes teamwork, reliability, and the ability to adapt in a fast-paced environment.