Customer Service Advisor I – Quick, Empathetic Support

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine product/service issues.

The role emphasizes achieving KPI targets while maintaining accurate client records. The candidate should have a high school diploma with 3–6 months of relevant experience, solid PC skills, and the ability to communicate clearly.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and speaking.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements using decision-support tools.
• Listen attentively, show empathy, and build rapport.
• Greet customers politely and maintain professional tone.
• Maintain basic knowledge of client products or services.
• Document and complete work accurately in systems.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine product/service issues.

The role emphasizes achieving KPI targets while maintaining accurate client records. The candidate should have a high school diploma with 3–6 months of relevant experience, solid PC skills, and the ability to communicate clearly.