SYSTEM SUPPORT EXECUTIVE/SYSTEM ANALYST SUPPORT

MST Golf Group; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

MST Golf Group, a leading golf retailer in Southeast Asia, is seeking a System Support Executive/System Analyst to maintain and enhance business applications and IT systems across its Malaysia operations. You will troubleshoot issues, support ERP and warehouse systems, manage data and interfaces, and assist end users with training and process improvements.

Responsibilities include testing upgrades, maintaining documentation, coordinating with vendors, and supporting UAT and post-implementation

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 2–5 years of experience in system support, application support, IT operations, or a related role.
• Hands-on experience supporting ERP systems, business applications, and databases.
• Experience with SQL Server, reporting tools, system integrations, and the applications listed above will be an added advantage.
• Basic knowledge of Microsoft SQL Server and SQL queries.
• Experience supporting ERP and business applications.
• Proficiency in Microsoft Excel.
• Strong troubleshooting and analytical skills.
• Understanding of IT service management (ITSM) processes.
• Excellent analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Able to work independently while managing multiple priorities.
• Eager to learn new technologies and business systems.

Responsibilities

• System Support & Troubleshooting: provide first and second-level support for business applications and systems.
• Application Support: support ERP and business applications including NetSuite ERP, Microsoft Dynamics 365 BC, RMS, GudangSys WMS, and other systems.
• Database & Technical Support: execute basic SQL queries, data validation, reporting, and monitor integrations.
• User Administration & Support: create accounts, provide user training, manage tickets, and coordinate with vendors.

Skills

Troubleshooting

Analytical skills

Communication

Interpersonal skills

Independent working

Education

Diploma or Bachelor's Degree in IT/CS/IS

Tools

SQL Server

Reporting tools

System integrations

CSV import/export

Job description

SYSTEM SUPPORT EXECUTIVE/SYSTEM ANALYST SUPPORT

We are looking for a proactive, detail-oriented System Support Executive/System Analyst to join our IT team. In this role, you will be responsible for supporting and maintaining business applications and IT systems to ensure smooth daily operations. You will work closely with internal users, vendors, and stakeholders to troubleshoot issues, support system enhancements, and improve business processes.

Key Responsibilities:

1. System Support & Troubleshooting

Provide first and second-level support for business applications and systems.

Diagnose and resolve system errors, application issues, user access problems, and system integration failures.

Investigate incidents, perform root cause analysis, and implement timely resolutions.

Monitor system performance, availability, and reliability.

2. Application Support

Support ERP and business applications, including:

NetSuite ERP

Microsoft Dynamics 365 Business Central

RMS

GudangSys WMS

Other operational systems

Assist users with system transactions, configuration issues, and process improvements.

Perform system testing for enhancements, upgrades, patches, and new implementations.

Maintain system documentation, user guides, and standard operating procedures.

3. Database & Technical Support

Execute basic SQL queries for troubleshooting, data validation, and reporting.

Support data extraction, reporting requirements, and system interfaces.

Monitor scheduled jobs, integrations, and automated processes.

Verify system backups and coordinate database maintenance activities.

4. User Administration & Support

Create and maintain user accounts, roles, and access permissions.

Provide user training and system usage guidance.

Manage support tickets and ensure timely issue resolution in accordance with service levels.

Communicate system updates and incident status to relevant stakeholders.

Coordinate with software vendors and external support teams to resolve technical issues.

Support system upgrades, enhancements, and implementation projects.

Participate in User Acceptance Testing (UAT), deployment activities, and post-implementation support.

Prepare technical documentation, reports, and project status updates.

Requirements:

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

2–5 years of experience in system support, application support, IT operations, or a related role.

Hands-on experience supporting ERP systems, business applications, and databases.

Experience with SQL Server, reporting tools, system integrations, and the applications listed above will be an added advantage.

Basic knowledge of Microsoft SQL Server and SQL queries.

Experience supporting ERP and business applications.

Proficiency in Microsoft Excel.

Strong troubleshooting and analytical skills.

Understanding of IT service management (ITSM) processes.

Excellent analytical and problem-solving abilities.

Good communication and interpersonal skills.

Able to work independently while managing multiple priorities.

Eager to learn new technologies and business systems.

Preferred Qualifications:

Candidates with experience in any of the following will have an advantage:

NetSuite ERP

Microsoft Dynamics 365 Business Central

Zeoniq POS or other retail systems

GudangSys WMS or other warehouse management systems

CSV import/export, data migration, and data validation

SQL reporting, scripting, and basic automation

Coordinating with software vendors

Supporting system implementation, enhancement, and digital transformation projects

With over 30 years in golf retail, MST Golf is Southeast Asia’s leading golf retailer, operating more than 50 stores in Malaysia, Singapore, Indonesia and Thailand. We offer retail, wholesale, corporate merchandise, club fitting, golf academies, indoor golf centers, event management, loyalty programs, brand management, and golf media. Guided by our vision to serve the best in golf, we provide world-class shopping, learning, and playing experiences while promoting a sustainable and connected golf community.