Business Systems Support Executive / Engineer

BETTERINGCO SDN. BHD.; Johor Bahru; On-site; MYR 60,000 - 85,000; Full time

Job summary

BETTERINGCO SDN. BHD. is seeking a proactive Business Systems Support Executive to manage Salesforce, Zendesk, Klient PSA and Kingdee, ensuring smooth daily operations.

You will be the first contact for system issues, work with users and vendors, perform testing, document workflows, and drive improvements with strong analytical and troubleshooting skills. Fresh graduates with strong analytical skills are encouraged to apply; 1–3 years of experience is preferred.

Qualifications

• Diploma or Bachelor’s Degree in Information Systems, Computer Science, or related disciplines.
• 1–3 years of experience in business systems support, ERP/CRM support or application support.
• Fresh graduates with strong analytical skills are encouraged to apply.
• Experience with Salesforce, Zendesk, Klient PSA, Kingdee ERP or MS 365 is an advantage.
• Strong analytical and problem-solving skills and excellent troubleshooting ability.
• Good understanding of business processes and workflows; strong communication.

Responsibilities

• Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee.
• Investigate, troubleshoot and resolve system-related issues raised by users.
• Escalate complex issues to vendors and follow through until resolution.
• Assist employees with system enquiries and usage; guide users on processes.
• Conduct basic user training and prepare user guides; onboard users and manage access requests.
• Coordinate meetings, vendor demos and follow-up actions; track vendor performance.
• Perform User Acceptance Testing (UAT) for new features and enhancements.
• Document test scenarios, results and implementation outcomes; support rollouts.
• Prepare system usage reports and maintain documentation; monitor trends.

Skills

Analytical thinking

Troubleshooting

Communication

Problem solving

Stakeholder coordination

Multi-tasking

Education

Diploma/BA in Information Systems/CS/IS

Tools

Salesforce

Zendesk

Klient PSA

Kingdee ERP

Microsoft 365

Job description

Business Systems Support Executive / Engineer

We are looking for a proactive and analytical Business Systems Support Executive to support the day-to-day operations of our core business platforms, including Salesforce, Zendesk, Klient PSA and Kingdee.

This role serves as the first point of contact for system-related issues, working closely with internal users and external software vendors to troubleshoot problems, coordinate resolutions, perform system testing, and ensure our digital platforms continue to support business operations effectively.

The ideal candidate enjoys solving problems, has strong logical thinking, and is passionate about improving business processes through technology.

Key Responsibilities

1. System Support & Troubleshooting

Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee.

Investigate, troubleshoot and resolve system-related issues raised by users.

Escalate complex issues to software vendors and follow through until resolution.

Maintain issue logs and monitor resolution progress.

2. User Support

Assist employees with system enquiries and usage.

Guide users on system processes and best practices.

Conduct basic user training and prepare user guides where necessary.

Support user onboarding and access requests.

Liaise with external software vendors regarding bugs, enhancements and technical issues.

Coordinate meetings, demonstrations and follow-up actions.

Track vendor performance and ensure timely issue resolution.

4. System Testing & Implementation

Perform User Acceptance Testing (UAT) for new features and enhancements.

Document test scenarios, test results and implementation outcomes.

Support system rollouts and process improvements.

Iness teams to understand operational needs.

Suggest automation opportunities to improve efficiency.

6. Reporting & Documentation

Prepare system usage reports and issue summaries.

Maintain documentation of workflows, system configurations and troubleshooting guides.

Monitor system performance and identify trends.

Requirements

Diploma or Bachelor's Degree in Information Systems, Computer Science, Business Information Systems, Accounting Information Systems or related disciplines.

1-3 years of experience in business systems support, ERP/CRM support or application support.

Fresh graduates with strong analytical skills are encouraged to apply.

Experience supporting any of the following systems is an advantage:Salesforce, Zendesk, Klient PSA, Kingdee ERP, Microsoft 365

Strong analytical and problem-solving skills.

Excellent troubleshooting ability.

Good understanding of business processes and workflows.

Strong communication and interpersonal skills.

Ability to coordinate with multiple stakeholders.

Detail-oriented and highly organised.

Able to manage multiple priorities in a fast-paced environment.

Self-driven with a continuous improvement mindset.