IT Executive Support Engineer

Solarvest; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

Solarvest in Malaysia is seeking an experienced IT Application Support specialist to provide Level 2/3 support for core business systems such as ERP, CRM, and HRMS. You will troubleshoot, perform root-cause analysis, and coordinate with vendors for escalations.

Responsibilities include investigating data/configuration/workflow issues, supporting patches and new modules, and documenting resolutions to strengthen the knowledge base.

Qualifications

• Diploma or degree in information technology or related field.
• 2-3 years of hands-on experience in application support with Level 2/3 troubleshooting.
• Experience supporting ERP, CRM and HRMS platforms.
• Solid SQL/database querying skills for data issues.
• Experience with vendors and escalations.

Responsibilities

• Provide Level 2/3 application support for ERP, CRM, HRMS and other core platforms.
• Act as escalation point and coordinate with vendors and third-party support.
• Investigate and resolve data, configuration, workflow, and integration issues.
• Support configuration, testing, patches, and new modules deployments.
• Document issues and resolutions to improve knowledge base.
• Collaborate with Finance, HR, PM, O&M to translate requirements into system solutions.
• Monitor performance and identify improvements or automation opportunities (Power Platform).
• Ensure changes and access controls align with IT governance and PDPA.

Skills

Application support

Troubleshooting

SQL querying

Stakeholder communication

Education

Diploma or Degree in IT/CS

Tools

ERP

CRM

HRMS

Job description

• Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
• Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
• Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
• Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
• Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
• Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
• Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform).
• Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements.

Key Responsibilities

• Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
• Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
• Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
• Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
• Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
• Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
• Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform).
• Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2-3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background.
• Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms.
• Solid understanding of SQL / database querying for investigating and resolving data issues.
• Experience working with application vendors and managing escalations to resolution.
• Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities.
• Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders.

Nice to Have

• Exposure to system integrations (REST APIs, event-driven workflows).
• Familiarity with IT service management (ITSM) tools and ticketing workflows.