Business Application Support Analyst

Mammoet; Pasir Gudang; On-site; MYR 89,000 - 134,000; Full time

Job summary

Mammoet Malaysia Bhd SDN invites applications for a Business Application Support Analyst in Pasir Gudang, Malaysia. You will provide second-level application support, troubleshoot issues, and collaborate with IT and business units to ensure system continuity.

The role requires 2–3 years of SAP S4/SuccessFactors experience, familiarity with Topdesk or similar ticketing systems, and knowledge of ITIL frameworks. Strong communication and documentation skills are essential.

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• 2–3 years of SAP S4/SuccessFactors support.
• Experience with operations-based systems including dispatch, planning, and invoicing.
• Strong communication and documentation skills.

Responsibilities

• Provide second-level application support and troubleshoot issues.
• Escalate complex problems to higher-level support or suppliers.
• Assist users with queries and create user guides.
• Perform maintenance and updates on business applications.
• Collaborate with IT teams, developers and business units to improve applications.
• Generate reports on application performance and support activities.
• Identify opportunities for process improvements and stay updated on best practices.

Skills

SAP S4

SuccessFactors

Problem solving

Communication

Education

Bachelor's degree in Computer Science or IT

Tools

TOPdesk

ITIL

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

We are seeking a candidate who has exposure to SAP S4 and Success Factors, as experience with these platforms will be a significant aspect of the role.

SUMMARY OF THE ROLE

Business Application Support Analyst

Working in Pasir Gudang, Malaysia

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

WHAT YOU’LL BE DOING

Key Responsibilities:

• Application Support:
  • Provide second-level support for business applications.
  • Troubleshoot and resolve application-related issues.
  • Escalate complex issues to higher-level support and/or suppliers when necessary.
• User Assistance:
  • Assist users with application-related queries and provide training as needed.
  • Develop user guides and documentation for applications.
• System Maintenance and Monitoring:
  • Perform regular maintenance and updates on business applications.
  • Monitor application performance and ensure system stability.
• Collaboration:
  • Work closely with IT teams, developers, and business units to implement and improve applications.
  • Participate in project teams to deliver new applications or enhancements.
• Documentation and Reporting:
  • Maintain accurate records of support requests and resolutions.
  • Generate reports on application performance and support activities.
• Continuous Improvement:
  • Identify opportunities for process improvements and application optimizations.
  • Stay up-to-date with industry trends and best practices.

WHAT YOU’LL NEED

• Bachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.
• 2-3 years of experience working with and supporting SAP S4/Success factors.
  2-3 years of experience supporting operations-based systems, including dispatch, planning, and invoicing, is preferred.
• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to support.

Preferred Skills:

• Knowledge of specific business applications relevant to the organization.
  • SAP /CRM / Office 365 / Sharepoint / Teams /
• Understanding of ITIL/ISM or other IT service management frameworks.
• Experience in utilizing ticketing systems (TOPdesk or other similar)

WANT TO KNOW MORE?

If you're a dynamic individual driven by results and dedicated to achieving operational excellence, we invite you to apply for the Business Support Application Analyst position at Mammoet Malaysia Bhd SDN

#mammoetcareers

#ITjobs

#madeformammoet