Business Systems Support Executive / Engineer

BETTERINGCO; Johor Bahru; On-site; MYR 42,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking a proactive Business Systems Support Executive to back our core platforms. You will be the first point of contact for system issues, work with users and vendors, test changes, and help improve workflows across Salesforce, Zendesk, Klient PSA and Kingdee.

The role requires analytical thinking, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Fresh graduates encouraged to apply.

Qualifications

• Diploma or degree in IS, CS, BIS or related disciplines.
• 1-3 years in business systems support, ERP/CRM or application support.
• Fresh graduates with strong analytical skills are encouraged to apply.
• Experience with Salesforce, Zendesk, Klient PSA, Kingdee ERP or Microsoft 365 is a plus.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee.
• Investigate, troubleshoot and resolve system-related issues raised by users.
• Escalate complex issues to software vendors and follow through until resolution.
• Maintain issue logs and monitor resolution progress.
• Assist employees with system enquiries and usage; guide users on processes and best practices.
• Conduct basic user training and prepare user guides; support onboarding and access requests.
• Perform UAT for new features and enhancements; document results and outcomes.
• Prepare system usage reports and maintain documentation of workflows and configs.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Attention to detail

Time management

Education

Diploma or Bachelor's Degree in Information Systems, Computer Science, Business Information Systems, Accounting Information Systems or related disciplines

Tools

Salesforce

Zendesk

Klient PSA

Kingdee ERP

Microsoft 365

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Business Systems Support Executive / Engineer

We are looking for a proactive and analytical Business Systems Support Executive to support the day-to-day operations of our core business platforms, including Salesforce, Zendesk, Klient PSA and Kingdee.

This role serves as the first point of contact for system-related issues, working closely with internal users and external software vendors to troubleshoot problems, coordinate resolutions, perform system testing, and ensure our digital platforms continue to support business operations effectively.

The ideal candidate enjoys solving problems, has strong logical thinking, and is passionate about improving business processes through technology.

Key Responsibilities

1. System Support & Troubleshooting

• Provide first-level support for Salesforce, Zendesk, Klient PSA and Kingdee.
• Investigate, troubleshoot and resolve system-related issues raised by users.
• Escalate complex issues to software vendors and follow through until resolution.
• Maintain issue logs and monitor resolution progress.

2. User Support

• Assist employees with system enquiries and usage.
• Guide users on system processes and best practices.
• Conduct basic user training and prepare user guides where necessary.
• Support user onboarding and access requests.
• Liaise with external software vendors regarding bugs, enhancements and technical issues.
• Coordinate meetings, demonstrations and follow-up actions.
• Track vendor performance and ensure timely issue resolution.

4. System Testing & Implementation

• Perform User Acceptance Testing (UAT) for new features and enhancements.
• Document test scenarios, test results and implementation outcomes.
• Support system rollouts and process improvements.
• Iness teams to understand operational needs.
• Suggest automation opportunities to improve efficiency.

6. Reporting & Documentation

• Prepare system usage reports and issue summaries.
• Maintain documentation of workflows, system configurations and troubleshooting guides.
• Monitor system performance and identify trends.

Requirements

• Diploma or Bachelor's Degree in Information Systems, Computer Science, Business Information Systems, Accounting Information Systems or related disciplines.
• 1-3 years of experience in business systems support, ERP/CRM support or application support.
• Fresh graduates with strong analytical skills are encouraged to apply.
• Experience supporting any of the following systems is an advantage:Salesforce, Zendesk, Klient PSA, Kingdee ERP, Microsoft 365
• Strong analytical and problem-solving skills.
• Excellent troubleshooting ability.
• Good understanding of business processes and workflows.
• Strong communication and interpersonal skills.
• Ability to coordinate with multiple stakeholders.
• Detail-oriented and highly organised.
• Able to manage multiple priorities in a fast-paced environment.
• Self-driven with a continuous improvement mindset.