Business Application Support Analyst

Mammoet; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mammoet in Pasir Gudang, Malaysia is seeking a Business Application Support Analyst to provide technical support, configuration, and troubleshooting for core business applications, ensuring stable operations and use across departments.

The role emphasizes exposure to SAP S4 and SuccessFactors, user training, documentation, reporting, and collaboration with IT teams, developers, and business units on new applications or enhancements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–3 years of experience supporting SAP S4/SuccessFactors.
• Experience with operations-based systems including dispatch, planning and invoicing preferred.
• Proven experience in application support or similar roles.

Responsibilities

• Provide second-level support for business applications.
• Troubleshoot and resolve application-related issues.
• Escalate complex issues to higher-level support or suppliers when needed.
• Assist users with queries and provide training as required.
• Develop user guides and documentation for applications.
• Maintain records of support requests and resolutions; generate performance reports.
• Identify opportunities for process improvements and optimizations.

Skills

Problem-solving

Analytical thinking

Communication skills

Customer-focused

Team collaboration

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

SAP S4/SuccessFactors

Office 365

SharePoint

Teams

TOPdesk (ticketing system)

Job description

SUMMARY OF THE ROLE

Business Application Support Analyst

Working in Pasir Gudang, Malaysia

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

We are seeking a candidate who has exposure to SAP S4 and Success Factors, as experience with these platforms will be a significant aspect of the role.

WHAT YOU'LL BE DOING

• Application Support:
  • Provide second-level support for business applications.
  • Troubleshoot and resolve application-related issues.
  • Escalate complex issues to higher-level support and/or suppliers when necessary.
• User Assistance:
  • Assist users with application-related queries and provide training as needed.
  • Develop user guides and documentation for applications.
• System Maintenance and Monitoring:
  • Perform regular maintenance and updates on business applications.
  • Monitor application performance and ensure system stability.
• Collaboration:
  • Work closely with IT teams, developers, and business units to implement and improve applications.
  • Participate in project teams to deliver new applications or enhancements.
• Documentation and Reporting:
  • Maintain accurate records of support requests and resolutions.
  • Generate reports on application performance and support activities.
• Continuous Improvement:
  • Identify opportunities for process improvements and application optimizations.
  • Stay up-to-date with industry trends and best practices.

WHAT YOU'LL NEED

• Bachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.
• 2-3 years of experience working with and supporting SAP S4/Success factors. 2-3 years of experience supporting operations-based systems, including dispatch, planning, and invoicing, is preferred.
• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to support.

Preferred Skills:

• Knowledge of specific business applications relevant to the organization.
• SAP /CRM / Office 365 / Sharepoint / Teams /
• Understanding of ITIL/ISM or other IT service management frameworks.
• Experience in utilizing ticketing systems (TOPdesk or other similar)