Swedish Customer Service Advisor | Empathy & Solutions

Convergys; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global technology and services leader is seeking an Advisor I for Customer Service in Kuala Lumpur. The role involves interfacing with customers through calls and providing resolutions to routine problems. Candidates should have a high school diploma and strong communication skills. The position is full-time with an emphasis on customer satisfaction and effective problem-solving in a fast-paced environment.

Qualifications

• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Clarify customer requirements and provide resolutions.
• Participate in activities designed to improve customer satisfaction.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Multi-tasking abilities

Education

High school diploma

Job description

A global technology and services leader is seeking an Advisor I for Customer Service in Kuala Lumpur. The role involves interfacing with customers through calls and providing resolutions to routine problems. Candidates should have a high school diploma and strong communication skills. The position is full-time with an emphasis on customer satisfaction and effective problem-solving in a fast-paced environment.