Danish-speaking Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 22,320 - 39,060; Full time

Job summary

A global technology and services leader is seeking an Advisor I for Customer Service in Kuala Lumpur. This role involves interfacing with customers via calls or online to resolve product issues. Candidates should possess a high school diploma and prefer experience in customer service. Key skills include strong communication, attention to detail, and the ability to work both in teams and independently. The position is full-time and offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Three to six months of relevant experience preferred.
• Ability to handle repetitive tasks in a fast-paced environment.
• Demonstrated patience in customer interactions.

Responsibilities

• Deliver service that meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Track and document information accurately.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Multi-tasking skills

Education

High school diploma

Job description

A global technology and services leader is seeking an Advisor I for Customer Service in Kuala Lumpur. This role involves interfacing with customers via calls or online to resolve product issues. Candidates should possess a high school diploma and prefer experience in customer service. Key skills include strong communication, attention to detail, and the ability to work both in teams and independently. The position is full-time and offers a dynamic work environment focused on customer satisfaction.