Africa Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Career advancement opportunities

Comprehensive training programs

Job summary

A global technology and services leader is seeking an Advisor I, Customer Service to provide support via inbound and outbound calls. Ideal candidates will have strong customer service orientation, effective communication skills, and a high school diploma. This full-time role is based in Kuala Lumpur, Malaysia, and offers the opportunity to interact with a diverse customer base while resolving issues and ensuring satisfaction.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Ensure service delivery meets contractual KPIs.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication

Dependability

Education

High school diploma

Job description

A global technology and services leader is seeking an Advisor I, Customer Service to provide support via inbound and outbound calls. Ideal candidates will have strong customer service orientation, effective communication skills, and a high school diploma. This full-time role is based in Kuala Lumpur, Malaysia, and offers the opportunity to interact with a diverse customer base while resolving issues and ensuring satisfaction.