German-Speaking Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Convergys is hiring an Advisor I for Customer Service in Kuala Lumpur. The role involves providing customer service support through calls, resolving routine problems, and tracking information. Ideal candidates should have a high school diploma and strong customer service skills.

Successful applicants will demonstrate effective communication, attention to detail, and the ability to work in a fast-paced environment. The position is full-time and based at Kuala Lumpur Sentral.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation with patience and empathy.
• Dependable with strong attention to detail.

Responsibilities

• Provide customer service support through inbound and outbound calls.
• Clarify customer requirements and provide appropriate resolutions.
• Track, document, and retrieve information in call tracking database.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Multi-tasking ability

Education

High school diploma

Job description

Convergys is hiring an Advisor I for Customer Service in Kuala Lumpur. The role involves providing customer service support through calls, resolving routine problems, and tracking information. Ideal candidates should have a high school diploma and strong customer service skills.

Successful applicants will demonstrate effective communication, attention to detail, and the ability to work in a fast-paced environment. The position is full-time and based at Kuala Lumpur Sentral.