Japanese-Speaking Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Convergys is seeking an Advisor I for Customer Service in Kuala Lumpur. The role involves providing support through inbound and outbound calls, ensuring customer satisfaction, and resolving inquiries efficiently.

The ideal candidate should possess a high school diploma, strong communication abilities, and a customer-oriented approach. This position requires teamwork and the capacity to adapt quickly in a fast-paced environment, alongside a commitment to excellent service delivery.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and communication skills.
• Dependable with attention to detail.

Responsibilities

• Provide customer service support via calls and online.
• Ensure service meets Key Performance Indicators (KPIs).
• Clarify customer requirements and offer solutions.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

Convergys is seeking an Advisor I for Customer Service in Kuala Lumpur. The role involves providing support through inbound and outbound calls, ensuring customer satisfaction, and resolving inquiries efficiently.

The ideal candidate should possess a high school diploma, strong communication abilities, and a customer-oriented approach. This position requires teamwork and the capacity to adapt quickly in a fast-paced environment, alongside a commitment to excellent service delivery.