Supervisor - Operations

ECS Facility Management Sdn Bhd; Bintulu; On-site; MYR 60,000 - 90,000; Full time

Job summary

ECS Facility Management Sdn Bhd is seeking a dedicated Supervisor- Operations to oversee daily operations and maintenance for residential and commercial properties in Malaysia. The role focuses on smooth building operations, resident relations, and regulatory compliance.

Responsibilities include supervising site activities, coordinating service providers, inspecting safety systems and addressing resident concerns, with a requirement for Bahasa Malaysia and English communication.

Qualifications

• Diploma in Property Management, Building Management, Building Surveying or related field.
• Minimum 1 year of experience in condo/ strata property management.
• Knowledge of property management practices and building maintenance.
• Proficient in Bahasa Malaysia and English communication.

Responsibilities

• Supervise daily operations of the property/site ensuring cleanliness, security and safety.
• Conduct regular site inspections and address issues promptly.
• Coordinate service providers and site personnel to meet requirements.
• Monitor safety systems and report issues.
• Attend to residents' complaints and coordinate resolutions.
• Maintain communication with residents, committee members and authorities.
• Assist in coordinating meetings, inspections and events.
• Maintain records of inspections, incidents and performance reports.
• Ensure compliance with site rules and SOPs.
• Provide operational support to Building Manager / Operations Executive.

Skills

Interpersonal skills

Organizational skills

Problem solving

English communication

Education

Diploma in Property Management

Tools

Microsoft Office

Job description

We are seeking a dedicated and proactive Supervisor- Operations to oversee the daily operations and maintenance of residential and commercial properties. The successful candidate will ensure smooth building operations, maintain excellent relationships with residents, owners, tenants, contractors, and service providers, and ensure compliance with all relevant regulations.

Key Responsibilities

• 1. Supervise and monitor the daily operations of the property/site, ensuring cleanliness, security, safety and overall site conditions are maintained to the required standards.
• 2. Conduct regular site inspections and identify operational, maintenance, safety and security issues, and ensure timely follow-up and rectification.
• 3. Supervise and coordinate service providers, contractors and site personnel to ensure work performance, attendance and service quality meet Management’s requirements.
• 4. Monitor the operation and condition of security, fire protection, building facilities and other safety systems, and report any issues requiring attention.
• 5. Attend to residents’ complaints, enquiries and requests, and coordinate with the relevant parties to ensure timely resolution.
• 6. Maintain close communication with residents, committee members, contractors, service providers and relevant authorities on operational and site-related matters.
• 7. Assist in coordinating meetings, inspections, emergency exercises, events and other property/site activities as required.
• 8. Maintain proper records of site inspections, incidents, complaints, service provider performance and other operational matters, and assist in preparing operational reports.
• 9. Monitor compliance with site rules, standard operating procedures, safety requirements and Management’s instructions.
• 10. Provide operational support to the Building Manager / Operation Executive and perform any other duties as assigned by Management.

Requirements

• Minimum Diploma in Property Management, Building Management, Building Surveying or related field.
• At least 1 years of working experience in Condominium / Strata Property Management.
• Good knowledge of property management practices and building maintenance.
• Excellent written and spoken Bahasa Malaysia.
• Able to communicate effectively in English.
• Strong interpersonal, organizational, and problem-solving skills.
• Proficient in Microsoft Office applications.
• Able to work independently with minimum supervision.
• Possess own transport will be an added advantage.