Assistant Manager, Building Operations (Contract-Based)

WECARE GLOBAL SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

WECARE GLOBAL SDN. BHD. is seeking a capable Building Operations Manager to oversee daily operations, facilities maintenance, and tenant relations in a fast-paced environment.

You will manage short-term rental and tenancy activities, coordinate with vendors, and drive service quality across all buildings. The role requires 3–5 years of relevant experience, strong communication skills, and a Diploma or Bachelor’s in Building/Facilities Management.

Qualifications

• Diploma or Bachelor’s in Building/Facilities Management or related field.
• 3–5 years of relevant experience in building operations or property management.
• Experience in short-term rental, tenancy management or hospitality is a plus.
• Strong communication, problem-solving and organizational abilities.

Responsibilities

• Oversee day-to-day building operations and facilities management to ensure efficiency.
• Monitor facilities performance and coordinate preventive and corrective maintenance.
• Engage tenants and residents; handle inquiries, feedback and complaints promptly.
• Oversee short-term rental and tenancy operations, bookings, and guest services.
• Coordinate with contractors and service providers to ensure timely service delivery.
• Lead emergency response and safety notifications, with proper escalation.
• Prepare operational reports and maintain accurate records.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Education

Diploma or Bachelor's Degree in Building Management

Tools

Microsoft Office

Job description

Oversee daily building operations, facilities maintenance, tenant and guest relations, and short-term rental and tenancy management to ensure operational efficiency and service excellence.

Job Responsibilities

Building Operations Management: Assist in overseeing the day-to-day operations of designated buildings to ensure all building systems, facilities, and common areas are operating efficiently and in accordance with established standards.

Facilities & Maintenance Management: Monitor the performance and condition of building facilities, equipment, and systems. Coordinate preventive and corrective maintenance, liaise with service providers and contractors, and recommend repairs, replacements, or upgrades where necessary.

Tenant & Resident Engagement: Maintain positive relationships with tenants and residents through regular engagement. Attend to enquiries, feedback, and complaints promptly and professionally to ensure a high level of tenant satisfaction.

Short-Term Rental & Tenancy Operations: Oversee the day-to-day operations of the Company's short-term rental and tenancy management units, ensuring smooth operations across guest services, housekeeping, bookings, check-ins and check-outs, and tenant support.

Vendor & Service Provider Coordination: Coordinate with contractors, maintenance teams, housekeeping personnel, and other service providers to ensure timely service delivery and compliance with the Company's operational standards.

Emergency Response & Safety: Coordinate and lead the initial response to building emergencies, operational disruptions, and safety incidents, ensuring appropriate escalation and follow-up actions are taken.

Reporting & Administration: Prepare operational reports, maintain accurate records, monitor operational performance, and handle other building-related administrative duties as required.

Operational Improvement: Identify opportunities to improve operational efficiency, service quality, tenant satisfaction, and cost management across building and rental operations.

Ad-hoc Duties: Perform other duties and responsibilities as assigned by Management from time to time.

Job Requirements

Diploma or Bachelor's Degree in Building Management, Property Management, Facilities Management, or a related discipline.

Minimum 3–5 years of relevant experience in building operations, property management, facilities management, or a related field. Candidates who looking for career progression are welcome!

Experience in short-term rental, tenancy management, or hospitality operations will be an added advantage.

Good communication, interpersonal, problem-solving, and organizational skills.

Ability to coordinate multiple operational tasks, manage service providers, and handle tenant or guest complaints professionally.

Able to respond effectively to operational issues and emergencies.

Proficient in Microsoft Office and operational reporting.

Willing to work at Bangsar area.