Strategic Search Content Quality Analyst

TikTok; Kuala Lumpur; On-site; MYR 134,000 - 201,000; Part time

Job summary

TikTok is seeking a detail-oriented policy operations professional in Kuala Lumpur to manage complex content evaluation and risk assessment. You will help standardize judgments and build reusable resources for frontline teams, while coordinating with product, policy, and engineering groups.

Ideal candidates will have bilingual English-Chinese communication skills, strong analytical abilities, and a track record of turning frontline issues into practical product requirements.

Qualifications

• Bachelor’s degree or higher; bilingual in reading/writing English and Chinese and able to communicate with English and Chinese markets & stakeholders.
• Strong analytical and judgment capabilities; identify core issues and make high-quality decisions amid conflicting information or ambiguity.
• Strong ability to conceptualize and formalize standards; structure judgment experiences into reusable rules and SOPs.
• High sensitivity to high-risk scenarios, systemic anomalies, policy loopholes, and quality fluctuations.
• Excellent logical communication and cross-team collaboration; explain criteria to evaluators and partners.

Responsibilities

• Identify gaps, ambiguities, conflicts, and systemic biases; drive clear judgment criteria and guidelines to improve consistency.
• Handle complex, ambiguous, or contentious cases escalated by assessors; deliver reliable, explainable conclusions.
• Codify insights into reusable assets such as Golden Cases, FAQs, case libraries, and SOP supplements.
• Enhance assessors’ ability to handle complex scenarios via spot checks, case reviews, and training.
• Maintain vigilance for high-risk patterns; drive long-term quality solutions.
• Translate frontline issues into product and R&D requirements; collaborate to optimize tools and processes.

Skills

Bilingual Chinese/English

Analytical thinking

Judgment under ambiguity

Standards formulation

Cross-team collaboration

Education

Bachelor’s degree or higher

Job description

TikTok is seeking a detail-oriented policy operations professional in Kuala Lumpur to manage complex content evaluation and risk assessment. You will help standardize judgments and build reusable resources for frontline teams, while coordinating with product, policy, and engineering groups.

Ideal candidates will have bilingual English-Chinese communication skills, strong analytical abilities, and a track record of turning frontline issues into practical product requirements.