Content Safety QA & Evaluation Specialist

TikTok; Kuala Lumpur; Sur place; MYR 60 000 - 110 000; Plein temps

Résumé du poste

TikTok is seeking a detail-oriented QA specialist for the Safety Model Operations team in Kuala Lumpur. The role focuses on building, validating, and optimizing data and processes to support Trust & Safety systems globally.

You will develop rigorous standards, perform deep-dive analyses, and collaborate across functions to enhance model performance and safety outcomes. Ideal candidates bring experience in Trust & Safety, QA, and policy operations, with strong English and Mandarin communication.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation or policy operations.
• Strong logical reasoning and ability to navigate complex business scenarios to identify root causes and deliver solutions.
• Professional English with cross-cultural written and verbal communication skills.
• Willing to liaise with the China team; Mandarin proficiency is preferred for daily liaison.

Responsabilités

• Construct and iterate Golden Sets for content safety and ground truth standards (policy evaluation and enforcement).
• Analyze high-risk safety cases to identify misapplication patterns and risk evolution trends; translate into SOPs and guidelines.
• Collaborate with Operations, Algorithm, Product, and global teams to improve QA metrics and AI agent interception efficacy.
• Systematize QA methodologies and track data metrics to boost overall data accuracy and operational efficiency.

Connaissances

Trust & Safety

Quality Assurance

AI data evaluation

Policy operations

English proficiency

Mandarin proficiency

Description du poste

TikTok is seeking a detail-oriented QA specialist for the Safety Model Operations team in Kuala Lumpur. The role focuses on building, validating, and optimizing data and processes to support Trust & Safety systems globally.

You will develop rigorous standards, perform deep-dive analyses, and collaborate across functions to enhance model performance and safety outcomes. Ideal candidates bring experience in Trust & Safety, QA, and policy operations, with strong English and Mandarin communication.