Content Quality & QA Specialist (Policy & Testing)

TikTok; Kuala Lumpur; In loco; MYR 56.000 - 100.000; Tempo pieno

Descrizione del lavoro

TikTok is seeking a quality and policy reviewer to develop and maintain Operational Guidelines, generate high-quality testing sets, and analyze complex cases to improve enforcement accuracy. The role coordinates with Policy, Product, Engineering, and Training teams to translate guidelines into SOPs and training materials.

Candidates should have a Bachelor’s degree or equivalent, strong English, and Mandarin skills, plus 1+ years in QA or editorial review.

Competenze

• Bachelor’s degree or equivalent experience in policy, content moderation, or quality-related work.
• Proficient in English as a primary working language and fluent in Mandarin Chinese for reviewing Mandarin content.
• 1+ years of experience in quality assurance, training, editorial review, or a related field.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Strong command of English with precision, clarity, and operational feasibility in writing.
• Ability to design and deliver interactive training materials and sessions.

Mansioni

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications and inform improvements.
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and gaps.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure scalability of OGs and Testing Sets.
• Track quality and operational metrics to identify improvement opportunities and drive efficiency.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality.

Conoscenze

Policy knowledge

Quality assurance

Content moderation

Training design

English proficiency

Mandarin Chinese

Formazione

Bachelor’s degree or equivalent experience

Descrizione del lavoro

TikTok is seeking a quality and policy reviewer to develop and maintain Operational Guidelines, generate high-quality testing sets, and analyze complex cases to improve enforcement accuracy. The role coordinates with Policy, Product, Engineering, and Training teams to translate guidelines into SOPs and training materials.

Candidates should have a Bachelor’s degree or equivalent, strong English, and Mandarin skills, plus 1+ years in QA or editorial review.