Global Search Quality Assurance Associate

TikTok; Kuala Lumpur; Presencial; MYR 100.000 - 145.000; Jornada completa

Descripción de la vacante

TikTok is hiring for a role in Kuala Lumpur, Malaysia, focusing on quality evaluation and policy localization to ensure accurate data and alignment across teams.

The position requires excellent English, strong problem-solving, and familiarity with search engines and social platforms, with exposure to sensitive content and cross-functional collaboration with R&D and product management.

Formación

• Bachelor’s degree or above and excellent English language skills to support global operation.
• Excellent problem-solving skills and learning abilities.
• Knowledge about search engines, familiar with social media platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Strong ability to learn and understand.
• Familiar with common office software.
• Overseas working/training experience or evaluating experience will be a good plus

Responsabilidades

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues that include a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.

Conocimientos

Bachelor’s degree or above

Excellent English

Problem-solving

Knowledge of search engines

Social media familiarity

Cultural awareness

Office software

Educación

Bachelor’s degree or above

Herramientas

Office software

Descripción del empleo

TikTok is hiring for a role in Kuala Lumpur, Malaysia, focusing on quality evaluation and policy localization to ensure accurate data and alignment across teams.

The position requires excellent English, strong problem-solving, and familiarity with search engines and social platforms, with exposure to sensitive content and cross-functional collaboration with R&D and product management.