Content Quality & Policy Evaluation Associate

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Search Content Quality Assessment Associate (GEC English) in Kuala Lumpur to refine criteria and ensure consistent judgments across the team.

You will handle nuanced cases, build reusable rule sets, and partner with product, policy, and engineering to improve tools and processes.

Bachelor’s degree and bilingual English/Chinese communication are required; join a global effort to uphold safe and high-quality content.

Qualifications

• Bachelor’s degree or higher.
• Fluent in Chinese and English for cross-market communication.
• Experience in content/search evaluation or quality management.

Responsibilities

• Identify gaps and biases in assessment rules and drive clear judgment criteria.
• Handle complex cases escalated by assessors and deliver reliable conclusions.
• Codify insights into reusable assets like Golden Cases and SOPs.
• Enhance accuracy through spot checks, case reviews, and training.
• Monitor high-risk scenarios and drive long-term solutions.
• Translate frontline issues into product and R&D requirements and collaborate across teams.

Skills

Chinese & English proficiency

Education

Bachelor's degree or higher

Job description

TikTok is seeking a Search Content Quality Assessment Associate (GEC English) in Kuala Lumpur to refine criteria and ensure consistent judgments across the team.

You will handle nuanced cases, build reusable rule sets, and partner with product, policy, and engineering to improve tools and processes.

Bachelor’s degree and bilingual English/Chinese communication are required; join a global effort to uphold safe and high-quality content.