Strategic Account Manager — Growth & Partnerships

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Maxis in Malaysia is seeking a client-focused Account Manager to manage a portfolio of major clients and drive value through customized solutions. You will build deep relationships, understand client goals, and collaborate with internal teams to deliver timely, effective products and services.

The role emphasizes proactive problem-solving, cost-benefit analysis, and ongoing pursuit of new sales opportunities to strengthen long-term partnerships.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Skills

Account management

Relationship building

Sales

Negotiation

Job description

Maxis in Malaysia is seeking a client-focused Account Manager to manage a portfolio of major clients and drive value through customized solutions. You will build deep relationships, understand client goals, and collaborate with internal teams to deliver timely, effective products and services.

The role emphasizes proactive problem-solving, cost-benefit analysis, and ongoing pursuit of new sales opportunities to strengthen long-term partnerships.