Strategic Logistics & Transportation Account Leader

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis in Kuala Lumpur is seeking a seasoned Account Manager to drive growth across strategic accounts and maximise value delivery for ambitious customers. You will partner with Sales, Marketing, Product and Support to develop account plans, upsell where appropriate, and ensure outstanding customer satisfaction and retention.

The ideal candidate has 5–7 years in key account management, strong CRM proficiency, proven influence in fast-paced environments, and a talent for building lasting

Qualifications

• 5–7 years of experience in key account management in sales.
• Proficient in using CRM systems.
• Able to influence and lead in a fast-paced environment.
• Skilled at building relationships with key customers and operations.

Responsibilities

• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.
• Act as internal advocate for the customer, collaborating with internal teams to resolve issues and improve the customer experience.
• Gather customer feedback and insights to inform product development and service delivery.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status, performance, and forecasts.
• Keep accurate records of customer interactions and account activities in the CRM system.
• Collaborate with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.

Skills

Key account management

CRM usage

Stakeholder influencing

Relationship building

Tools

CRM system

Job description

Maxis in Kuala Lumpur is seeking a seasoned Account Manager to drive growth across strategic accounts and maximise value delivery for ambitious customers. You will partner with Sales, Marketing, Product and Support to develop account plans, upsell where appropriate, and ensure outstanding customer satisfaction and retention.

The ideal candidate has 5–7 years in key account management, strong CRM proficiency, proven influence in fast-paced environments, and a talent for building lasting