Store Team Leader & Performance Coach

Samsonite International S.A; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Samsonite International S.A in Malaysia seeks a store leadership associate to drive customer service excellence and daily productivity. You will own store performance, coach the team, and model service standards while partnering with the Store Manager to resolve customer issues.

You will set goals, hold the team accountable for productivity, resolve conflicts promptly, and inspire staff to meet and exceed performance targets, using training initiatives to develop others and improve overall store

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

Samsonite International S.A in Malaysia seeks a store leadership associate to drive customer service excellence and daily productivity. You will own store performance, coach the team, and model service standards while partnering with the Store Manager to resolve customer issues.

You will set goals, hold the team accountable for productivity, resolve conflicts promptly, and inspire staff to meet and exceed performance targets, using training initiatives to develop others and improve overall store