Store Performance & Service Coach

Samsonite International S.A.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur seeks an experienced Store Lead to drive daily store productivity and service excellence.

You will model service behaviors, coach the team, and own performance plans to ensure targets are met. This role requires strong leadership, ability to resolve conflicts, and collaboration with the Store Manager to address issues and implement training initiatives that raise the team and store results.

Qualifications

• Demonstrated leadership and ability to coach others.
• Ability to set and monitor productivity standards.
• Resolve customer/store issues efficiently.
• Inspires team to meet performance targets.
• Owns store productivity and personal accountability.

Responsibilities

• Take ownership of store productivity and personal performance.
• Set goals and hold team accountable for progress.
• Lead by example in service behaviors and standards.
• Ensure customer issues are resolved and escalate with Store Manager as needed.
• Complete daily tasks without compromising service quality.
• Resolve conflicts promptly and coach team members.
• Develop plans addressing key business issues to drive results.

Skills

Leadership

Coaching

Team development

Productivity management

Conflict resolution

Job description

Samsonite International S.A. in Kuala Lumpur seeks an experienced Store Lead to drive daily store productivity and service excellence.

You will model service behaviors, coach the team, and own performance plans to ensure targets are met. This role requires strong leadership, ability to resolve conflicts, and collaboration with the Store Manager to address issues and implement training initiatives that raise the team and store results.