Store Leader & Team Performance Coach

Samsonite International S.A; Penang; On-site; MYR 40,000 - 56,000; Full time

Job summary

Samsonite International S.A. in Penang is seeking a Store Leader to drive customer service excellence and optimize team performance. You will model service behaviors, set daily goals, and ensure productivity standards are met across the store.

You will take ownership of store operations, resolve customer issues, coach colleagues, and partner with the Store Manager to address key business challenges and deliver measurable results.

Qualifications

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

Samsonite International S.A. in Penang is seeking a Store Leader to drive customer service excellence and optimize team performance. You will model service behaviors, set daily goals, and ensure productivity standards are met across the store.

You will take ownership of store operations, resolve customer issues, coach colleagues, and partner with the Store Manager to address key business challenges and deliver measurable results.