Retail Team Lead & Customer Service Coach

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Samsonite Group APAC & Middle East seeks a retail leader in Kuala Lumpur. This role involves owning store productivity, guiding the team, and ensuring exceptional customer service.

The ideal candidate will have 3 years of retail experience and a year in leadership. Strong communication and conflict resolution skills are essential. The position may require flexible hours, including evenings and weekends.

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year experience in a leadership role.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Take ownership of store productivity.
• Set goals and hold team accountable.
• Resolve customer issues effectively.

Skills

Retail management experience

Leadership skills

Conflict resolution

Client service skills

Effective communication

Proficiency in Microsoft Excel

Job description

Samsonite Group APAC & Middle East seeks a retail leader in Kuala Lumpur. This role involves owning store productivity, guiding the team, and ensuring exceptional customer service.

The ideal candidate will have 3 years of retail experience and a year in leadership. Strong communication and conflict resolution skills are essential. The position may require flexible hours, including evenings and weekends.