Store Floor Leader & Performance Coach

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Samsonite Group APAC & Middle East in Kuala Lumpur is seeking a dedicated retail leader to enhance store productivity and team accountability. The ideal candidate should have extensive experience in retail, showcasing excellent leadership and communication skills.

Responsibilities include managing daily operations, resolving customer issues, and motivating the team to achieve performance standards. A flexible schedule and proficiency in Microsoft Office applications are essential for success in this role.

Qualifications

• 5 years’ experience in retail or service industry.
• 1 year experience in a leadership or management position.
• Ability to meet moderate stockroom lifting and store climbing requirements.

Responsibilities

• Take ownership for store and personal productivity.
• Contribute to setting goals and hold team accountable.
• Inspire team to meet and exceed performance standards.

Skills

Effective communication

Team leadership

Client service

Conflict resolution

Productivity standards management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Samsonite Group APAC & Middle East in Kuala Lumpur is seeking a dedicated retail leader to enhance store productivity and team accountability. The ideal candidate should have extensive experience in retail, showcasing excellent leadership and communication skills.

Responsibilities include managing daily operations, resolving customer issues, and motivating the team to achieve performance standards. A flexible schedule and proficiency in Microsoft Office applications are essential for success in this role.