Retail Sales Lead — Customer Experience & Team Coach

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Samsonite Group APAC & Middle East in Kuala Lumpur seeks a Store Manager to lead daily operations, drive sales, and model exceptional customer service. You will manage a team, schedule shifts, and ensure merchandising standards align with brand expectations.

The role requires 3 years in retail or service and 1 year in a leadership position, with strong communication and Excel/Office skills. This is a full-time on-site role with opportunities for professional growth.

Qualifications

• 3 years' experience in retail or service industry.
• 1 year experience in a position of leadership, management experience.
• Ability to communicate effectively with customers and staff, maneuver sales floor.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling Service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results.

Skills

Customer service

Communication skills

Leadership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Samsonite Group APAC & Middle East in Kuala Lumpur seeks a Store Manager to lead daily operations, drive sales, and model exceptional customer service. You will manage a team, schedule shifts, and ensure merchandising standards align with brand expectations.

The role requires 3 years in retail or service and 1 year in a leadership position, with strong communication and Excel/Office skills. This is a full-time on-site role with opportunities for professional growth.