Store Team Lead & Customer Service Coach

Samsonite International S.A; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Samsonite International S.A in Kuala Lumpur seeks a capable Store Team Lead to drive performance and uphold service standards. You will own daily tasks, coach team members, and model best practices to meet store goals.

Key responsibilities include resolving customer issues in-store, maintaining productivity, and developing plans to address business challenges, ultimately delivering measurable results for the store and brand.

Qualifications

• Leadership capabilities and people management.

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

Samsonite International S.A in Kuala Lumpur seeks a capable Store Team Lead to drive performance and uphold service standards. You will own daily tasks, coach team members, and model best practices to meet store goals.

Key responsibilities include resolving customer issues in-store, maintaining productivity, and developing plans to address business challenges, ultimately delivering measurable results for the store and brand.