Store Team Lead - Growth, Service & Ops

Crocs; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Crocs Malaysia is seeking an Assistant Manager to lead daily store operations and a team to deliver outstanding customer experiences. You will manage opening/closing procedures, cash handling, stock replenishment, and ensure the store stays business-ready.

You will drive sales, coach staff, and stay informed about product collaborations and brand initiatives to elevate customer connections with Crocs.

Qualifications

• 18 years or older and legally eligible to work in Malaysia.
• 2–3 years of retail experience with store leadership preferred.
• Flexible schedule including nights, weekends, holidays and extended hours.

Responsibilities

• Lead store team to deliver exceptional customer experiences using Crocs service standards.
• Open/close procedures, cash handling, and daily store operations.
• Ensure stockroom organization, pricing, and markdowns are managed.
• Coordinate tasks with Store Manager to meet daily goals.
• Promote Crocs brand initiatives and product launches to customers.
• Uphold asset protection, inventory control and safety policies.

Skills

Retail leadership

Customer service

Sales optimization

Team coordination

Education

High school diploma or equivalent

Tools

POS system

Job description

Crocs Malaysia is seeking an Assistant Manager to lead daily store operations and a team to deliver outstanding customer experiences. You will manage opening/closing procedures, cash handling, stock replenishment, and ensure the store stays business-ready.

You will drive sales, coach staff, and stay informed about product collaborations and brand initiatives to elevate customer connections with Crocs.