Retail Team Lead — Customer Experience & Growth

Crocs Footwear (Malaysia) Sdn Bhd; Alor Setar; On-site; MYR 40,000 - 70,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd in Malaysia invites a Sales Team Lead to drive daily sales, oversee opening and closing procedures, educate teammates on products and promotions, and lead a high-performing retail team.

You will work across store operations, POS, stock, pricing, and loyalty programs, while upholding Crocs asset protection policies. Flexibility for nights and weekends is expected as part of a fast-paced retail environment.

Qualifications

• 2-3 years of total retail experience.
• Demonstrated leadership abilities with a passion for challenging, empowering and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to our consumers using our CHARM service model.
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Job description

Crocs Footwear (Malaysia) Sdn Bhd in Malaysia invites a Sales Team Lead to drive daily sales, oversee opening and closing procedures, educate teammates on products and promotions, and lead a high-performing retail team.

You will work across store operations, POS, stock, pricing, and loyalty programs, while upholding Crocs asset protection policies. Flexibility for nights and weekends is expected as part of a fast-paced retail environment.