Sales Team Lead - Elevate Customer Experience

Crocs Footwear (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Crocs, Inc. in Malaysia is seeking a Sales Team Lead to oversee daily store operations, coach team members, and drive outstanding customer experiences while achieving sales targets.

You will manage opening/closing procedures, product knowledge, promotions and stock management in a fast-paced retail setting. You will lead by example, develop the team through coaching, and collaborate with Store Management to improve KPIs and customer satisfaction.

Qualifications

• 2-3 years of total retail experience; preference for candidates with previous store leadership role.
• Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
• Support team members in the daily execution of retail operations including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve performance through sales-driven techniques
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Retail experience

Leadership

Communication

Flexible schedule

Job description

Crocs, Inc. in Malaysia is seeking a Sales Team Lead to oversee daily store operations, coach team members, and drive outstanding customer experiences while achieving sales targets.

You will manage opening/closing procedures, product knowledge, promotions and stock management in a fast-paced retail setting. You will lead by example, develop the team through coaching, and collaborate with Store Management to improve KPIs and customer satisfaction.