Retail Team Lead: Drive Sales & Service Excellence

Crocs; Putrajaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Crocs, Inc. is seeking a Sales Team Lead in Malaysia to oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets. You will help manage customer service, POS operations, stock, and loyalty programs while supporting a fast-paced retail environment.

The role offers growth opportunities alongside industry partners, with a focus on teamwork, leadership, and sales-driven techniques to achieve company goals.

Qualifications

• 2-3 years of total retail experience; preferred store leadership role.
• Demonstrated communication skills to store team, operations managers, and corporate partners.
• Willingness to work nights, weekends, holidays, and extended hours; regular attendance essential.

Responsibilities

• Deliver outstanding service to customers using Crocs service standards.
• Educate team on products, promotions, and store policies.
• Coordinate, delegate, and prioritize daily tasks to meet store deadlines.
• Assist in various store areas: customer service, product knowledge, visual presentation, and stock room management.
• Support daily store operations including POS usage, stock replenishment, pricing, and loyalty programs.
• Lead by example to drive sales and improve KPIs with the store management team.

Skills

Retail leadership

Communication skills

Team motivation

Flexibility

Tools

POS system

Stock management

Job description

Crocs, Inc. is seeking a Sales Team Lead in Malaysia to oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets. You will help manage customer service, POS operations, stock, and loyalty programs while supporting a fast-paced retail environment.

The role offers growth opportunities alongside industry partners, with a focus on teamwork, leadership, and sales-driven techniques to achieve company goals.