Retail Team Lead - Customer Experience & Store Ops

Crocs; Alor Setar; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crocs Malaysia is seeking a Sales Team Lead to drive daily sales, oversee opening/closing, educate team on products, and uphold service standards. You will lead by example, coordinate tasks, support store operations, and mentor associates while aligning with Crocs' Customer Service model.

You will manage a dynamic, fast-paced retail environment, working closely with store management to achieve targets and ensure a superior shopping experience for every customer.

Qualifications

• 2 - 3 years of total retail experience; with a preference for candidates with previous store leadership role.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Leadership

Communication

Retail experience

Customer service

Flexibility

Tools

POS system

Job description

Crocs Malaysia is seeking a Sales Team Lead to drive daily sales, oversee opening/closing, educate team on products, and uphold service standards. You will lead by example, coordinate tasks, support store operations, and mentor associates while aligning with Crocs' Customer Service model.

You will manage a dynamic, fast-paced retail environment, working closely with store management to achieve targets and ensure a superior shopping experience for every customer.