Store Manager - Lead Growth, Service & Visual Merchandising

Crocs Footwear (Malaysia) Sdn Bhd; Kuching; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crocs Footwear Malaysia is seeking a Store Manager to lead a dedicated store team, drive sales and deliver exceptional customer experiences. You will manage daily operations, visual presentation, and talent development across the store.

The role requires strong leadership, at least 5 years of retail experience, and proficiency in English. Shift work including nights and holidays is expected. Opportunity to grow with a global brand in Malaysia.

Qualifications

• Retail store management experience is required.
• Excellent leadership and communication abilities.
• Minimum 5 years of total retail experience.
• Professional working proficiency in English; another language is a plus.
• Ability to work rotational shifts including nights and public holidays.
• Proficient in MS Word, PowerPoint and Excel; experience with POS systems.

Responsibilities

• Deliver outstanding service to our consumers using the CROCS service model.
• Lead the store team to meet sales, service and performance targets.
• Apply analytics to identify opportunities and drive store growth.
• Oversee visual presentation, product flow, replenishment and standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate tasks, delegate, and manage daily store deadlines.
• Encourage sharing ideas while upholding Crocs values.
• Learn and assist in departments like consumer service and stock management.
• Support POS operations, pricing and markdown processes, loyalty programs.

Skills

Store leadership

Team development

Customer service

Communication skills

Microsoft Word

POS system

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

Job description

Crocs Footwear Malaysia is seeking a Store Manager to lead a dedicated store team, drive sales and deliver exceptional customer experiences. You will manage daily operations, visual presentation, and talent development across the store.

The role requires strong leadership, at least 5 years of retail experience, and proficiency in English. Shift work including nights and holidays is expected. Opportunity to grow with a global brand in Malaysia.