Store Team Lead - Elevate Service & Sales

Crocs Footwear (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd is seeking a Sales Team Lead to oversee daily retail operations and drive sales growth. You will supervise opening and closing procedures, educate staff on products and promotions, and ensure exceptional customer experiences across shifts.

As a leader, you will mentor team members, coordinate with management to meet deadlines, and uphold Crocs policies while promoting loyalty programs.

Qualifications

• 2-3 years of total retail experience, with a preference for candidates with previous store leadership role.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Retail experience

Leadership

Communication skills

Tools

POS system

Job description

Crocs Footwear (Malaysia) Sdn Bhd is seeking a Sales Team Lead to oversee daily retail operations and drive sales growth. You will supervise opening and closing procedures, educate staff on products and promotions, and ensure exceptional customer experiences across shifts.

As a leader, you will mentor team members, coordinate with management to meet deadlines, and uphold Crocs policies while promoting loyalty programs.