Retail Team Lead — Flexible Hours & Growth Opportunity

Crocs; Shah Alam; On-site; MYR 40,000 - 60,000; Full time

Job summary

Crocs, Inc. is seeking a Sales Team Lead in Malaysia to drive daily sales and deliver world-class service. You will oversee opening and closing procedures, educate team members on products and promotions, and coordinate store operations to meet targets.

You will lead by example, mentor staff, and collaborate with Store Management to improve performance, protect assets, and ensure a positive customer experience in a fast-paced retail environment.

Qualifications

• 2–3 years of total retail experience, with preference for candidates with store leadership experience.
• Strong leadership abilities and a passion for developing the team.
• Proven communication skills (written and verbal) to store team, operations managers, and corporate partners.
• Flexibility in work schedule, including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to consumers using Crocs service standards.
• Lead opening and closing procedures and manage daily store operations.
• Educate team on products, promotions and store initiatives; drive sales targets.
• Coordinate with store management to improve KPIs and inventory controls.
• Support store processes such as POS operations, stock replenishment, pricing, and loyalty programs.

Skills

Retail experience

Leadership

Customer service

Communication

Job description

Crocs, Inc. is seeking a Sales Team Lead in Malaysia to drive daily sales and deliver world-class service. You will oversee opening and closing procedures, educate team members on products and promotions, and coordinate store operations to meet targets.

You will lead by example, mentor staff, and collaborate with Store Management to improve performance, protect assets, and ensure a positive customer experience in a fast-paced retail environment.